Dogs with flat or snub noses, including Pugs, Boxers and Bulldogs, and cat breeds including Burmese or Persian are classified as brachycephalic breeds, which may pose a higher risk during transport.  These breeds have a compromised respiratory system and cannot breathe as efficiently as non-brachycephalic breeds. As pets regulate their body temperature by panting, snub-nose breeds are more inclined to overheat in warm weather. There are more than 30 breeds of dogs and cats that are considered brachycephalic, as outlined in this Wikipedia page. Each airline has its own policy regarding brachycephalic breeds, and may impose restrictions for some or all breeds.  Some ...

Airlines do not ship pets in extreme heat or cold, as your pet will be briefly exposed to weather on the tarmac during loading & unloading. Once loaded onto the aircraft, your pet will enjoy temperature-controlled air conditioning in the pet compartment within the aircraft, and experience temperatures similar to those in the passenger cabin.   Airlines consider the temperature on the ground at origin, destination, and any transit points along the way. Should temperatures fall outside of approved ranges at origin, destination or transit points, your pet may not be permitted to travel on its scheduled flight. Some locations ...

Once your delivery has been booked, we will have your assigned flight nanny create a group text containing all parties involved in the pet transport. You will receive a group text including reconfirmation of your flight itinerary and meet up locations 2-3 days prior to your scheduled delivery date. All parties will receive text updates throughout your delivery in this chat.

We offer our own in-house insurance for a cost of $50 that covers up to $5,000 in costs in the unfortunate case of injury or death of your pet as a direct result of negligence on behalf of one of our contractors.

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Whenever possible, we ship pets on non-stop flights. If a change of plane is necessary, we will choose the route that minimizes travel time and provides the maximum safety and comfort for your pet. If your pet will require a long stopover/connection, we can provide a “comfort stop” where your pet will be cared for, fed, watered and exercized while waiting for its next flight. Pets with medical conditions may require a comfort stop so that medication can be administered.

The hold cannot be accessed by the cabin crew during the flight. However the ground staff will make sure your pet is unloaded as soon as possible after the plane has landed.